At Hun Texas, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, please review the following return and refund guidelines before sending a product back.
Return Eligibility
You may request a return for eligible products within 30 days of receiving your order. To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging, tags, accessories, and documentation where applicable.
Certain products may not be eligible for return due to their nature, safety requirements, hygiene considerations, or applicable laws. Customized, personalized, clearance, or final-sale items may also be excluded unless they arrive damaged or defective.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective product, contact us as soon as possible with your order information and, where appropriate, photographs of the item and packaging. We will review the issue and provide instructions for resolving the matter.
How to Request a Return
To request a return, please contact our customer service team with your order number, the product you wish to return, and the reason for the return. Do not send products back without receiving return instructions, as unauthorized returns may not be accepted.
Once your return request is approved, we will provide the appropriate return instructions.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance covered by applicable law.
Return Shipping
Unless an item is defective, damaged, incorrect, or otherwise covered by our return policy, customers may be responsible for the cost of return shipping. We recommend using a trackable shipping service when returning an item.
Exchanges
If you need to exchange an eligible product, please contact us before returning the item. Exchanges may depend on product availability and applicable restrictions.
Questions
If you have questions about returns, refunds, or exchanges, please contact the Hun Texas customer service team through our website. We will be happy to assist you and help resolve your request as efficiently as possible.